We have gone to great lengths to become self-sufficient in quality products. We have imported a number of top-of-the-range kitchen products to be able to make our own food in house.
Our Grand Opening took place on 2nd of October, 2002, when we had a traditional Balinese blessing ceremony.
We now have around 21 staff and unlike many hotels / villas, we give senior staff and long serving staff paid time off for a holiday / vacation each year. Things like staff holidays may be a foregone conclusion by guests, but often this is sadly not the case. And not only do we give our senior / long term staff holidays, we also give them maternity leave and health benefits too after 12 months service with us.
So you can also be 100% sure that 100% of the service charges you pay also go to the staff. Actually, the Managing Director is excluded from the recipient list, as he is a director. Every single penny that is given as the service charge goes directly to the staff and is divided equally amongst them. The maids and gardeners each get the same percentage as the head chef and guest relation manager. If you leave a tip at the restaurant table (only tax is charged on food, service is discretionary), that goes into the "pot" too.
We also want to make sure the staff earn their money. So we suggest to guests that they only pay the full 10% if the service they have received has been exemplary. Perhaps only 5% if the service was just "OK". And absolutely nothing if the service was poor. By this method, not only do we hope to get to make and keep good staff, but happy guests too.
We were conceived by a vision of purity, perfection and paradise first. Profit second. We hope you will agree that we have achieved this. |